Service Level Agreement
Availability, exclusions, incident communication, support priority, recovery objectives, and service credits.
This public document describes the general FOX ELD framework. Customer-specific services, pricing, service levels, security commitments, processing instructions, and remedies are governed by the signed order form and incorporated agreements.
Availability
The contracted objective, measurement points, production services, and period are defined in the order form or SLA schedule.
Exclusions
Approved maintenance, customer systems, unsupported hardware, connectivity, force majeure, misuse, and beta services may be excluded.
Incident response
Priority is based on production impact, safety or compliance risk, scope, and workaround availability.
Recovery and credits
Recovery objectives, backup coverage, claim windows, evidence, and service-credit remedies are stated in the signed schedule.
Questions and controlling terms
Contact sales@foxeld.com with questions before purchase. If this public page conflicts with a signed customer agreement, the signed agreement controls for that customer and covered service.